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Terms & Conditions

Last Updated: 03/08/2026
 

These Terms & Conditions govern your use of the Eight Coffee Co Ltd website, the purchase of products from our online shop, and the booking of our event and catering services.

By using our website or placing an order with us, you agree to these Terms.

 

PART A – ONLINE SHOP TERMS
 

These terms apply to all purchases made through the Eight Coffee Co Ltd online shop.

 

1. About Us
 

This website is operated by:

Eight Coffee Co Ltd

525 Victoria Road
Glasgow
G42 8BH


Throughout these Terms, "we", "our", "us", "company", "Company", "The Company", "the company" and "Eight Coffee Co" refer to Eight Coffee Co Ltd.

 

2. Products
 

We sell products including (but not limited to):
 

  • Coffee beans

  • Clothing

  • Hats

  • Tote bags

  • Drinkware

  • Accessories

  • Gift items
     

Product images are for illustration purposes only. Colours and packaging may vary slightly.

Coffee is a natural product and flavour profiles may vary between batches.

 

3. Pricing
 

  • All prices are displayed in Pounds Sterling (£).

  • Prices include VAT where applicable.

  • Delivery charges are calculated separately at checkout.

  • Prices may change without notice.

 

4. Orders
 

An order is not accepted until we have confirmed it by email.

We reserve the right to refuse or cancel an order where:
 

  • Payment cannot be authorised.

  • Stock is unavailable.

  • A pricing error has occurred.

  • Fraud is suspected.

  • We are otherwise unable to fulfil the order.
     

If payment has already been taken, a full refund will be issued.

 

5. Payment
 

Payment must be received in full before goods are dispatched or made available for collection.

 

6. Shipping & Click & Collect
 

Delivery and collection are subject to our separate Shipping Policy.
 

Risk in goods passes to you once they have been delivered or collected.

Ownership of goods remains with Eight Coffee Co Ltd until payment has been received in full.

 

7. Returns & Refunds
 

Returns are governed by our Refund Policy.

Nothing within these Terms affects your statutory rights.

 

8. Product Availability
 

Occasionally products may become unavailable after an order has been placed.

Where this happens we may:
 

  • Contact you to discuss suitable alternatives.

  • Substitute with a product of equal or greater value (where appropriate).

  • Issue a refund for unavailable items.

 

9. Gift Cards (where applicable)
 

Gift cards:
 

  • Cannot be exchanged for cash.

  • Cannot be replaced if lost or stolen.

  • Must be used before any stated expiry date.

 

PART B – EVENT HIRE & CATERING TERMS
 

These terms apply to all bookings for coffee & matcha catering, mobile coffee or matcha bar hire and event services.

 

10. Booking Confirmation
 

Bookings are only confirmed once:
 

  • Availability has been confirmed.

  • Any requested deposit has been received.

  • Written confirmation has been issued by Eight Coffee Co Ltd.

 

11. Deposits
 

Deposits secure your booking.

Unless otherwise agreed in writing:
 

  • Deposits are non-refundable.

  • Deposits may be transferred to another date at the Company's discretion.

 

12. Final Payment
 

Unless otherwise agreed:
 

Final payment must be received before the event takes place.

Failure to pay may result in cancellation.

​

13. Customer Responsibilities
 

The customer agrees to:
 

  • Provide accurate booking information.

  • Ensure safe and suitable access for our equipment and vehicle.

  • Provide any necessary permissions required by the venue.

  • Inform us of any dietary or allergen requirements.

  • Ensure adequate electrical supply where required.

  • Inform us of any access restrictions before the event.

 

14. Changes to Bookings
 

Reasonable changes may be accommodated where possible.

However:
 

  • Changes cannot be guaranteed.

  • Additional charges may apply.

  • Significant changes may require a revised quotation.

 

15. Cancellation by the Customer
 

If you choose to cancel your booking:
 

  • Cancellations must be made in writing at least 30 days in advance of the event in writing to: hello@eightcoffee.co.uk

  • Deposits remain non-refundable.

  • Additional charges may apply where preparation costs have already been incurred.

  • Any remaining payment due in accordance with the quotation will be required in full with payment made to Eight Coffee Co Ltd two weeks in advance of the booked event. 

 

16. Cancellation by Eight Coffee Co

​

We reserve the right to cancel or rearrange bookings due to circumstances beyond our reasonable control including:

​

  • Vehicle breakdown.

  • Staff illness.

  • Severe weather.

  • Power failures.

  • Venue issues.

  • Any event making it unsafe or impractical to attend.

Where possible we will:

  • Rearrange the booking.

  • Offer an alternative date.

  • Refund any payments made where appropriate.

 

17. Force Majeure

​

Eight Coffee Co shall not be liable for delays or failure to perform services due to circumstances outside our reasonable control including:

​

  • Severe weather

  • Flood

  • Fire

  • Government restrictions

  • Industrial action

  • Vehicle failure

  • Power outages

  • Acts of God

 

18. Photography

​

From time to time we may take photographs or short videos at public or corporate events for use on our website and social media.

If you would prefer that photographs and or video relating to your event are not used, please let us know before the event takes place.

 

19. Allergens

​

Our products are prepared in environments handling:

​

  • Celery

  • Cereals containing gluten (including wheat, rye, barley and oats)

  • Eggs

  • Lupin

  • Milk

  • Mustard

  • Peanuts

  • Sesame

  • Soy (Soya)

  • Sulphur dioxide and sulphites

  • Tree nuts (including almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios and macadamia nuts)


Our products are prepared in an environment where all 14 major allergens may be present. While we take every reasonable precaution to minimise the risk of cross-contamination, we cannot guarantee that any product is completely free from allergens. Customers with food allergies or intolerances should inform a member of staff before placing an order.

 

GENERAL TERMS

​

These terms apply to both the online shop and event services.

 

20. Website Use

​

You agree to use this website only for lawful purposes.

You must not:

​

  • Attempt to gain unauthorised access.

  • Introduce malicious software.

  • Copy or reproduce website content without permission.

 

21. Intellectual Property

​

All branding, logos, photography, graphics, product names, written content and designs remain the property of Eight Coffee Co Ltd unless otherwise stated.

No content may be reproduced without our prior written permission.

 

22. Refusal of Service

​

We reserve the right to refuse or withdraw service where staff are subjected to abusive, threatening, discriminatory or inappropriate behaviour.

We also reserve the right to refuse service where we reasonably believe doing so would compromise the safety of our staff, customers or equipment.

 

23. Limitation of Liability

​

Nothing in these Terms excludes any liability that cannot legally be excluded.

Subject to this, Eight Coffee Co Ltd shall not be liable for indirect, consequential or economic loss arising from use of this website, purchase of products or provision of services.

 

24. Privacy
 

Our use of personal information is governed by our Privacy Policy.

 

25. Changes to These Terms
 

We reserve the right to amend these Terms & Conditions at any time.

The version published on our website at the time an order or booking is made will apply.

 

26. Governing Law
 

These Terms & Conditions are governed by the laws of Scotland.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

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