Privacy Policy
Privacy Policy
Last updated: 1 August 2026
Eight Coffee Co Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
1. Who We Are
Eight Coffee Co Ltd
525 Victoria Road
Glasgow
G42 8BH
Email: hello@eightcoffee.co.uk
2. Information We Collect
Depending on how you use our website, we may collect:
Information you provide
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Name
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Email address
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Telephone number
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Billing address
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Delivery address
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Order information
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Messages submitted through our contact forms
Information collected automatically
When you visit our website we may collect:
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IP address
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Browser type
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Device information
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Website usage information
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Cookies and analytics information
3. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Arrange Click & Collect orders
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Respond to enquiries
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Process refunds
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Improve our website
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Prevent fraud
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Meet our legal obligations
We will only process your personal information where we have a lawful basis for doing so.
4. Marketing
If you choose to join our mailing list, we may occasionally send updates about:
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New products
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Seasonal specials
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Promotions
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Events
You can unsubscribe at any time using the link included in our emails.
We will never send marketing communications without your consent where consent is required.
5. Payment Information
We do not store or have access to your full payment card details.
Payments are processed securely by our authorised payment providers.
6. Sharing Your Information
We only share your information where necessary, including with:
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Payment providers
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Delivery partners
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Website hosting providers
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Professional advisers where legally required
We never sell your personal information to third parties.
7. Cookies
Our website uses cookies to:
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Improve website performance
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Remember your preferences
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Analyse website traffic
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Improve the customer experience
You can manage or disable cookies through your browser settings.
8. How Long We Keep Your Information
We only keep personal information for as long as necessary to:
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Fulfil your order
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Meet legal obligations
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Resolve disputes
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Maintain business records
After this period, your information will be securely deleted or anonymised.
9. Your Rights
Under UK data protection law you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information where appropriate
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Restrict or object to certain processing
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Request a copy of your information
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Withdraw consent where processing is based on consent
Some rights may be limited where we are legally required to retain certain information.
10. Security
We take reasonable technical and organisational measures to protect your personal information from:
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Loss
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Unauthorised access
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Misuse
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Alteration
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Disclosure
However, no online transmission or storage method can ever be guaranteed to be completely secure.
11. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment providers or social media platforms.
We are not responsible for the privacy practices of those websites.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Eight Coffee Co Ltd
525 Victoria Road
Glasgow
G42 8BH
Email: hello@eightcoffee.co.uk
13. Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).
Further information can be found at: