Refund Policy

Refund & Returns Policy

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At Eight Coffee Co, we want you to love your order. If something isn't right, we'll always do our best to put it right.

 

Merchandise (T-Shirts, Hats, Tote Bags & Accessories)

If you've changed your mind, you can return unused merchandise within 7 days of receiving your order for a full refund.

Returned items must:
 

• Be unused and in their original condition.

• Be returned with any original packaging, labels and tags (where applicable).

• Not show any signs of wear, washing, damage or use.
   

Unless an item is faulty or we've made a mistake with your order, the cost of returning an item is the responsibility of the customer.

Once your return has been received and inspected, any approved refund will be issued to your original payment method.

 

Coffee Beans

As coffee beans are a food product, we cannot accept returns of opened bags or tins unless the product is faulty, damaged or not as described.

If your coffee arrives damaged, incorrect, or you believe there is a quality issue, please contact us as soon as reasonably possible after discovering the issue. We'll investigate and, where appropriate, offer a replacement or refund.

Unopened bags of coffee beans may be returned within 7 days of delivery, provided they remain sealed, unused and in their original condition.

 

Click & Collect Orders

If you've selected Click & Collect from Taps by Eight Coffee Co, we'll send you an email when your order is ready for collection.

Orders must be collected within 7 days of receiving your collection notification.

Orders that remain uncollected after 7 days may be cancelled and automatically refunded to the original payment method unless alternative arrangements have been agreed with us in advance.

 

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you've received the wrong item, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please include:
 

• Your order number.

• A brief description of the issue.

• Photographs where appropriate.
   

If we confirm the item is faulty or we've made an error, we'll provide an appropriate remedy, which may include:
 

• A replacement item.

• A full refund.

• Another suitable resolution.
   

Where applicable, we'll also reimburse any reasonable return postage costs.

 

How to Request a Return

Before returning any item, please contact us with:
 

• Your name.

• Your order number.

• The reason for your return.
   

We'll provide instructions on how to return your order.

 

Refund Times

Once we've received and inspected your return, we'll process any approved refund as soon as possible and, in any event, within 14 days.

Refunds will be made using the original payment method wherever possible.

 

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If goods are faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement or refund in accordance with your legal rights.