Shipping / Click & Collect Policy

At Eight Coffee Co, we know you're excited to receive your order, so we'll always do our best to get it to you as quickly as possible.

As a small independent business, every order is packed with care by our team before it leaves us.

Order Processing

Orders are typically processed within 1–3 working days.

Orders placed on weekends or public holidays will begin processing on the next working day.

During busy periods, product launches or seasonal promotions, processing times may take a little longer. If this happens, we'll always do our best to keep you informed.

UK Shipping

We currently deliver throughout the United Kingdom.

Shipping costs are calculated automatically at checkout before payment is completed.

Once your order has been dispatched, you'll receive a confirmation email. Where available, tracking information will also be provided.

Please note that delivery timeframes are estimates and may occasionally be affected by circumstances outside of our control.

Delivery Addresses

Please double-check your delivery address before completing your order.

Eight Coffee Co cannot accept responsibility for delayed or unsuccessful deliveries resulting from incorrect or incomplete address details supplied at checkout.

If your order hasn't yet been dispatched, please contact us as soon as possible and we'll do our best to update your address.

Lost or Delayed Deliveries

If your order hasn't arrived within a reasonable time after dispatch, please get in touch and we'll happily investigate with our delivery partner.

Although we'll always do everything we reasonably can to assist, we cannot accept responsibility for delays caused by Royal Mail or any third-party courier once your parcel has been dispatched.

Click & Collect

We also offer Click & Collect from:

Taps by Eight Coffee Co
130–132 Queen Margaret Drive
Glasgow
G20 8NY

We'll send you an email as soon as your order is ready to collect.

Please wait until you've received your collection confirmation before visiting the store.

Orders must be collected within 7 days of receiving your collection confirmation.

If an order remains uncollected after 7 days and no alternative arrangements have been agreed, we reserve the right to cancel the order and issue a full refund to your original payment method.

Collecting Your Order

When collecting your order, we may ask to see:

Your order confirmation email.
A valid form of identification where appropriate.

If someone else is collecting on your behalf, please let us know in advance.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Photographs of the packaging and affected items where possible.

We'll investigate promptly and, where appropriate, arrange a replacement, refund or other suitable resolution.

Multiple Shipments

Occasionally, orders containing multiple items may be dispatched separately.

If this happens, you won't incur any additional shipping charges.

International Shipping

At this time, we only deliver within the United Kingdom.

If we expand our shipping destinations in the future, this policy will be updated accordingly.

If you have any questions about your order, delivery or Click & Collect, we'd love to help.

Please get in touch and we'll do our best to resolve any queries as quickly as possible.

Thanks for Supporting Local ❤️

Eight Coffee Co is a small family-run business, and every order genuinely means the world to us.

Whether you're ordering coffee beans, some new merch or picking up your order from Taps, thank you for supporting an independent Glasgow business. We really appreciate it.